Personal Series

SGK301

  • Why the device can not make voice monitoring?

1. There is no preset SOS numbers, please set up SOS numbers
2. The SIM card is without caller ID funtion, please activate the caller ID function with your service provider.

  • I can’t find the ON/OFF button, how can I turn on the unit?

1. Unscrew and remove the rectangular cover at the back of the unit;
2. Press and hold the ON/OFF button for 3~5 seconds and then both LEDs will flash. Or connect the unit to external power, and then both LEDs will flash. It indicates the unit is on.

  • Why can not the unit connect to server via GPRS?

1. Battery is low. Charge the unit with 12V external power for at least half an hour;
2. Make sure the unit is already connected to GSM network (Green LED flashes 0.1 second on and 2.9 seconds off). If not, please first refer to above question – Green LED stays 1 second on and 2 seconds off (can’t get GSM signal) after the unit is turned on.
3. GPRS tracking settings is not correctly set.

 

GS503   

  • What is the difference between Geo-fence Alarm Report and Track by Distance Report?

After setting Geo-fence waypoints, you can set alarm when the tracker enters or exits the waypoint. While for Track by Distance, the message will be sent only when the moving distance reaches preset value..

  • Why the device can not make voice monitoring?

1. There is no preset SOS numbers, please set up SOS numbers
2. The SIM card is without caller ID funtion, please activate the caller ID function with your service provider.

  • Why the device is unable to monitor?

1. The called number is not the sos number. Please set up SOS number.
2. SIM card without caller ID display function, please active function of caller ID display

  • Why can not check address information?

1. SIM card can not support GPRS functions, please contact the sim card operator to activate GPRS.
2. Reply “no data, please try again” all the time, please contact with your distributors.
3. There is no sos number, please set the number as sos number

  • Why can not the unit connect to server via GPRS?

1. Battery is low. Charge the unit with 12V external power for at least half an hour;
2. Make sure the unit is already connected to GSM network .
3. GPRS tracking settings is not correctly set.

 

GS03B                                    

  • What is the difference between Geo-fence Alarm Report and Track by Distance Report?

After setting Geo-fence waypoints, you can set alarm when the tracker enters or exits the waypoint. While for Track by Distance, the message will be sent only when the moving distance reaches preset value.

  • Why the device is unable to monitor?

1. The called number is not the sos number. Please set up SOS number.
2. SIM card without caller ID display function, please active function of caller ID display

  • Why can not check address information?

1. SIM card can not support GPRS functions, please contact the sim card operator to activate GPRS.
2. Reply “no data, please try again” all the time, please contact with your distributors.
3. There is no sos number, please set the number as sos number

  • Why can not the unit connect to server via GPRS?

1. Battery is low. Charge the unit with 12V external power for at least half an hour;
2. Make sure the unit is already connected to GSM network .
3. GPRS tracking settings is not correctly set. For example, if set via SMS command, the format is: 0000,A21,1, 208.109.191.86,8056,CMNET,, In this comm.